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Shipping & Returns

Defective Items and Possible Returns.

Sex Toys Forever only accepts returns on Damaged and Defective items. Every item and toy sold from our store is brand new! we NEVER sell used items and by law we cannot sell used adult toys due to the transfer of bodily fluids. If you do have a complaint about the condition of an item, you must report it within the first 24 hours (After arrival of shipment). All defective items or complaints must be reported to sales@sextoysforever.com.

If you receive an item that does not meet your standards then you must take a photo of the box that the item or items were shipped in, along with photos of the packaging and the toy in question. We do NOT accept returns on used items or adult sex toys involving "buyers remorse". However, if you email us before an item is sent to the warehouse for shipping we will be happy to discuss other options and possible refunds.

We are here to make your buying experience as amazing as possible and we will work with you on any issue that you may have. If you have any issues or concerns please contact us directly at sales@sextoysforever.com and a sales person will respond within 24 - 48 business hours.

Shipping Rates, Shipping Methods and Delivery Information

Its great to be an American! Sex Toys Forever offers Free Shipping on all U.S. orders of $69.00 or more! Additionally, Sex Toys Forever offers Flat Rate Shipping on all items that are delivered to the U.S. or Canada. If your easily excitable and can't wait to get your new Toy we offer 2-Day UPS Shipping on all orders.

Discreet Brown Box Shipping:

All orders from Sex Toys Forever are delivered in unmarked boxes or envelopes to protect your privacy. The only thing you will find on this box is your mailing address and ours.

Standard Shipping:

Our Standard Shipping time within the U.S. is 5 to 8 Business days. All Standard Shipping orders are processed within the warehouse facilities within 2 business days (24 to 48 Hours). Most orders will be shipped via UPS Ground. However some orders will be sent USPS.

All orders within the United States that are eligible for Free Shipping ( $69.00 ) or more are sent via Standard Shipping.

UPS 2-Day Shipping (2 Business Days) typically ships within 1 to 2 Business days of a customer placing an order. All UPS 2-Day order prices are calculated directly from UPS.

UPS 3-Day Shipping (3 Business Days) typically ships within 1 to 2 Business days of a customer placing an order. All UPS 3-Day order prices are calculated directly from UPS.

Please be aware that UPS does NOT pickup or deliver packages during U.S. holidays and your order could be delayed due to a holiday.

Canadian and International Shipping Information:

Please be aware that all international delivers must pass through customs, which can affect your delivery date. Any government or regional taxes or duties are your responsibility and are not included in the shipping charges.

All orders will be processed in our warehouse facilities and then shipped via the method that you have selected during checkout. If there are restrictions and your order cannot be processed in the proper amount of time then we will contact you directly resolve the issue.

Backordered Items:

Sex Toys Forever works hard to maintain a huge selection of adult toys. however, there are times that the inventory shown on our online store does not match our warehouse inventory. This happens for a variety of reasons and on occasion it will lead to an item being out of stock or back ordered. If one of your items falls into this category then we will ship the item separately via standard shipping or we will refund you the price of the back ordered item. We will not charge you extra to ship a back ordered or out of stock item.

Will I be able to track my order?

If you selected UPS Shipping then you will be able to track your order. Delivery options such as 2-day and 3-day shipping fall into this category. Sex Toys Forever sends all larger and heavier orders via UPS so we suggest that you order all items at once to help save on Shipping and for tracking purposes.

If your order is sent via USPS (Typically smaller orders), we are sorry but the U.S. Postal Service does not offer tracking for this method.

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